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Furbol — How It Works

Topping Up

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Topping Up

This page walks through what topping up looks like from your side of the screen. The rules behind it — fees, currencies, when money becomes available — live on Topping Up (rules).

1. Find the Top-up button

Open the wallet from the side menu. If a payment system is available for your currency, a Top-up button shows just under your balance.

If the button isn’t there, it means no payment system is configured for your wallet’s currency yet — there’s nothing to tap.

2. Tap Top-up

The app shows a full-screen spinner while it sets up the payment session with Stripe.

You don’t pick an amount here. You don’t pick a payment system here either. Furbol just hands you straight off to the payment page — currently Stripe — with the session set up.

Heads up if you were expecting an amount picker in the app: there isn’t one. Amount selection happens on the Stripe page in the next step.

3. Stripe opens inside the app

An in-app browser (webview) loads Stripe’s hosted payment page. You stay inside Furbol — no jumping out to Safari or Chrome.

On the Stripe page you:

  • Choose (or enter) the amount you want to add.
  • Enter your card details (or whatever payment method Stripe offers you — cards, Apple Pay, etc.).
  • Confirm.

If you want to back out, close the webview — the app reads that as a cancel and drops you back on the wallet with no change.

4. Stripe sends you back

When Stripe’s done — paid or cancelled — it redirects the webview to a Furbol URL. Furbol reads the URL and figures out which case you’re in:

  • Paid and confirmed: the webview closes, a quick snackbar tells you the top-up is being processed, and the wallet refreshes.
  • Cancelled: the webview closes silently. Nothing changes in your wallet.
  • Error: a snackbar tells you what went wrong (or a generic message if the error wasn’t specific).

5. The balance shows up

Two paths here, depending on how fast Stripe confirms the payment:

  • Fast path: the payment is confirmed immediately. Your balance goes up, you see the new total, and the top-up appears in Past transactions. Done.
  • Waiting path: the snackbar you saw in step 4 said the payment is pending. The top-up appears under Pending transactions in your wallet for a few seconds (sometimes longer, depending on the payment method). Once Stripe confirms it to Furbol, it flips out of pending and into Past, and your balance updates.

There’s no explicit “refresh” button and the app doesn’t poll in the background for you — the wallet refreshes when you reopen it or pull-to-refresh. If the top-up doesn’t appear after a while, leaving and reopening the wallet is the usual way to force a check.

6. If something goes wrong between Stripe and Furbol

Stripe says you paid, but Furbol hasn’t caught up yet. Furbol keeps retrying in the background — if every retry fails, support gets a flag on their end. You don’t need to do anything special: the money isn’t lost, it’s waiting for Furbol to catch up.

If several hours have passed and you still don’t see the balance, that’s a support case.

What you won’t see in this flow today

Worth naming:

  • No amount preset in the Furbol app. Preset amounts (if any) come from the Stripe page, not from Furbol.
  • No payment-system chooser. Even if Furbol adds more providers later, right now you’re handed to the first available one without a picker screen.
  • No in-app spinner while you’re in Stripe. The webview is Stripe’s UI, not Furbol’s — the loading feel in that window is whatever Stripe shows.
  • No push when the top-up completes. The wallet updates, but Furbol doesn’t send you a notification saying “your top-up landed.” If you want to confirm, check the wallet.