I can't cash out — why?

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I can’t cash out — why?

You hit Cash out in your wallet and something’s wrong. Maybe the amount you expect isn’t available, maybe the button is greyed out, maybe the request went through but nothing’s arrived. Here’s how to figure out which case you’re in.

The short version: Furbol doesn’t lock your money — it just parks some of it until the games that produced it fully close out. If a cash-out is blocked, it’s almost always because of a gate you can diagnose in a minute, not because something went wrong silently.

Start here: available ≠ total balance

The number at the top of your wallet is your total balance. What you can actually cash out is the available balance, which is total minus anything parked against a not-yet-finished game.

A game is “finished” only after its scheduled end time + 3 hours — the feedback window. During that window the game’s result can still flip (voted “not played”, late cancellation), so the money stays locked against it. Once the window closes, the money moves from pending to available.

So if you recently hosted a game, some of your balance is pending. That’s not a bug — it’s the window doing its job. Wait for the window to close, then try again. See Pending.

If “available” is there but the cash-out won’t process quickly

A cash-out request always goes through. What may change is how — automatic vs. manual review. Manual takes longer (a person looks at it). The gates for automatic processing:

Currency has to be actively paid out. If Furbol isn’t currently paying out in your currency, auto-processing is paused for it.
Currency liquidity has to be healthy. If Furbol’s net position in that currency is low, auto-cashouts for it pause until it recovers.
Amount has to be within the auto ceiling. Above that, manual.
Your payout account has to be connected. For Stripe, this means a linked Stripe account with payouts enabled.
You haven’t done more than 3 auto-cashouts in the past 24 hours. Beyond that, further same-day requests go to manual.

If any of those fail, your request isn’t rejected — it just queues for manual review. You’ll see the request as “processing” instead of “paid.”

If the cash-out was rejected by the bank

The payment system (Stripe, typically) decided not to complete the payout. The money comes back to your Furbol wallet — nothing is lost on Furbol’s side. You’ll see the return as a reverse transaction in your past list.

Common reasons: expired card, account number wrong, card declined. Check the linked account and try again.

If the cash-out is “stuck in processing”

This means Furbol sent the request to the payment system and is waiting for a definitive answer. Most resolve themselves within a day. If it’s been longer than that:

Check your bank / card. Sometimes payouts arrive and the app view just hasn’t caught up.
Contact support. From your profile, reach out — support can see the payment system’s state and push a retry or investigate.

Fees are deducted on the way out

Payment systems charge a commission (a percentage plus a small fixed amount). This isn’t Furbol — it’s the payment processor. The net amount arrives at your bank, not the gross. If the number you received is smaller than the number you requested, that’s the fee.

A note on “nothing is lost”

Even in the worst case — a stuck cashout, a rejected payout, a currency that stops paying out — your money doesn’t disappear. Either it sits in your Furbol wallet (as pending or available), or it came back after a failed bank transfer. There’s no state where it’s gone from Furbol but hasn’t arrived at the bank. This is worth remembering if the wallet view looks confusing: the money is always either in Furbol or in your bank, never in between.