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Furbol — How It Works

Cashing Out

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Cashing Out

You cash out when you want to move money from your Furbol wallet back to your bank or card. This page covers what’s available, what’s locked, and what the limits are.

Available vs locked balance

The big number at the top of your wallet isn’t always what you can cash out. Your cashable balance is that total minus anything still locked by an unfinished game:

Available = Total balance − Money from games that haven’t fully finished yet.

“Haven’t fully finished” means any game you hosted where the game’s end time + 3 hours hasn’t passed yet. That 3-hour window is the feedback window — during it, the game’s result can still flip (voted “not played”, cancellations) and the money tied to it can still move. Once that window closes, the money unlocks and joins your available balance.

So if you just hosted a game, you’ll see the earnings in your wallet as pending — visible, but not cashable until the feedback window ends. See Pending.

The cash-out flow

  1. Open your wallet, tap Withdraw.
  2. Enter the amount you want to withdraw. You don’t pick a payment method — the app uses whichever one’s available for your currency. The amount field lets you type anything up to your total balance, not just the cashable part; if you ask for more than your available balance, Furbol rejects the request when you submit.
  3. Furbol creates a cash-out request and sends it off. If you haven’t finished setting up your Stripe Connect payout account yet, the app opens Stripe’s onboarding inside the app; once you’re done, the cash-out retries on its own.
  4. The payment system processes the payout to your connected bank or card.
  5. Your wallet balance drops by the cashed-out amount once the payout is confirmed.

The step-by-step version of this, with what each screen looks like, is on How Cashing Out Runs.

Auto-processing vs manual review

Small, routine cash-outs go through automatically. Larger or unusual ones get held for manual review. The gates are:

  • Currency enabled. The currency must be one Furbol is actively paying out in right now.
  • Currency not blocked. Furbol monitors net liquidity per currency; if it dips under a threshold, auto-processing for that currency pauses until it recovers.
  • Amount within the auto-cashout ceiling. Each currency has a maximum auto-processable amount. Over that → manual review.
  • Connected payout account. For Stripe specifically, you need a linked Stripe account with payouts enabled. Without one, auto-processing is blocked.
  • Daily auto-cashout limit. You can have at most 3 automatic cash-outs per rolling 24 hours per currency. Beyond that, further cash-outs that day are routed to manual.

If any of these gates fail, the request still goes through — it’s just queued for a human to look at, which takes longer.

Fees

Payment systems charge a cash-out commission (percentage + fixed amount). It’s deducted from the amount you withdraw — the bank receives the net. Furbol itself doesn’t add a fee on top of the processor’s cost.

If something goes wrong

  • Rejected by the payment system. The money goes back to your Furbol wallet — nothing is lost, you just don’t receive it on the other side. In the wallet, the attempt shows as a finalized failed cash-out; your available balance bounces back up by the same amount once the reversal lands.
  • Stuck in processing. The cash-out sits in your wallet marked “processing” and the balance stays debited while it’s in flight. Most payouts settle within a day or two; if yours hasn’t moved after that, contact support — there’s no user-facing retry button, and Furbol can’t release the funds back on its own until it hears from the payment system.
  • Insufficient available balance. The request is rejected at the point of submission — you can’t request more than your available (non-locked) balance.