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Furbol — How It Works

Topping Up

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Topping Up

You top up your wallet when you want a balance to spend on online-paid games. This page walks through how that works.

When you’d do it

You don’t have to pre-fund your wallet. When you join an online-paid game, Furbol draws from whatever’s already in your wallet and offers to charge the rest on the spot. Most players top up because:

  • They want a buffer so joining a game is a single tap instead of a Stripe round-trip every time.
  • They play a lot and prefer paying once instead of once per game.
  • They got a refund into their wallet and want to leave it there for next time.

How the top-up flow runs

  1. Open your wallet, tap Top up.
  2. Furbol hands you straight to Stripe — that’s the payment processor it uses today. You don’t pick an amount or a payment method inside the Furbol app: both happen on Stripe’s screen.
  3. Stripe opens inside the app. You enter the amount and your card details on Stripe’s screen, not in Furbol.
  4. Stripe processes the payment and redirects you back. Furbol waits for Stripe to confirm the payment landed.
  5. Your balance updates with the net amount credited.

If you cancel or the payment fails, nothing is added to your wallet.

The step-by-step version of this, with what each screen looks like, is on How Topping Up Runs.

What if it fails

Top-ups that don’t go through are silent in the Furbol wallet. If Stripe declines your card, or you cancel inside the checkout, or the payment never completes for any other reason, you land back in the wallet exactly as you left it: the balance hasn’t changed, no error banner appears, and nothing new shows in Pending or Past transactions. That’s because Furbol only writes a wallet entry when Stripe confirms the charge actually landed — a failed attempt leaves no record on Furbol’s side.

No money moved. Stripe either never charges the card in the first place (most declines happen before the charge) or, if it did auth, releases the hold on its own within a few days.

To retry, tap Top up again — it starts a fresh Stripe session. There’s nothing to “resume” from the previous attempt.

Currency

  • You top up in the currency of the wallet you’re adding to. Each currency is its own wallet — money doesn’t cross.
  • The amount can be a preset (some currencies) or user-defined (others), depending on what the payment system supports for that currency.

Fees

Each top-up carries a processing commission charged by the payment system — a percentage plus a fixed amount. The split between what you see in Stripe and what lands in your wallet depends on the currency’s published top-up fee; the wallet credit is the net.

Furbol itself doesn’t charge a fee on top-ups beyond the processor’s cost.

When the balance appears

  • If the payment completes synchronously, the balance is available immediately after you’re redirected back.
  • If Stripe needs a moment to confirm, the balance appears once that confirmation lands — usually seconds later.
  • If something goes wrong between “paid at Stripe” and “credited in Furbol”, Furbol retries in the background; if it still can’t line things up, support takes a look.