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Furbol — How It Works

Cashing Out

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Cashing Out

This page walks through what cashing out looks like from your side of the screen. The rules behind it — what’s available vs locked, auto-vs-manual review, fees — live on Cashing Out (rules).

1. Find the Withdraw button

Open the wallet from the side menu. If a cash-out system is available for your currency, a Withdraw button shows on the wallet screen alongside your balance.

If the button isn’t there, it means no cash-out system is configured for your wallet’s currency yet — there’s nothing to tap.

2. Enter the amount

Unlike topping up (which delegates the amount to Stripe), cashing out has an in-app amount field.

  • Free-form numeric input (with a decimal separator appropriate to your locale).
  • Capped at your wallet’s total balance — the app blocks you from typing more than you have.

Important gap to know about: the cap the app enforces is your total balance, not your available balance. If part of your money is still pending (from a hosted game whose feedback window hasn’t closed — see Pending), the field will let you type up to the full balance, but Furbol can still reject the request on submit. The app doesn’t surface the available-vs-pending distinction in the Withdraw field itself.

3. Submit

Tap to submit. There’s no confirmation dialog, no fee preview, no processing-time estimate — the request goes out directly.

The app sends your amount off to Furbol. From here, one of three things happens.

3a. Success path — payout request accepted

Furbol creates the cash-out request and hands it to Stripe.

  • A “Success” snackbar appears briefly.
  • Your wallet refreshes: the cash-out shows up under Pending transactions while Stripe processes it.
  • Once the payout actually lands on Stripe’s side (and Stripe confirms it back to Furbol), the transaction flips out of Pending into Past, and your balance reflects the withdrawal.

No push fires on completion — you’ll see the updated balance the next time you open the wallet.

3b. Onboarding path — first time cashing out

If you’ve never cashed out before, or your Stripe account isn’t set up to receive payouts, Furbol sends you to Stripe’s onboarding page instead of a success.

  • The app opens a webview onto Stripe’s onboarding page — the one where you connect a bank account, confirm your identity, etc.
  • You complete the onboarding inside the webview. Stripe redirects back when done.
  • The app reads the return URL as success and retries the cash-out automatically.

If you close the webview partway through, the cash-out doesn’t happen, but your progress inside Stripe is usually saved for next time.

3c. Error path — rejected at submit

If Furbol rejects the request (insufficient available balance, currency paused, over the daily auto-cash-out limit, etc.), an error snackbar shows the reason.

Most common cases:

  • “Not enough available balance” — your pending money is still locked. Wait for the feedback windows of the games concerned to close, then try again. See Cashing Out (rules).
  • Daily limit reached — you’ve already had the max auto-processable cash-outs in the last 24 hours for this currency. Further ones still go through, but route to manual review, which takes longer.
  • Currency temporarily paused — rarely, Furbol pauses auto-cash-outs in a currency. The request still gets recorded; it just gets reviewed by a human.

4. Waiting for the payout to land

After a successful submit (step 3a), the time from “Success” snackbar to “money on my bank” is on Stripe’s clock, not Furbol’s. Ballpark:

  • Small / routine amounts tend to auto-process quickly — often within minutes on Furbol’s side, plus whatever Stripe and your bank take.
  • Amounts that tripped a manual-review gate (big, unusual, daily-limit overflow) sit in Pending longer, because a human looks at them before Stripe is told to pay out. Hours to a day or two isn’t unusual.

You don’t need to do anything during the wait. If the payout is rejected on Stripe’s side, the money comes back to your Furbol wallet — it isn’t lost.

What you won’t see in this flow today

Worth naming:

  • No payment-system chooser. Even if Furbol supports more than one payout provider, the app picks the first available one silently.
  • No in-app fee preview. Stripe’s cash-out commission is deducted from the amount you withdraw, and the bank receives the net — but the app doesn’t show you the split before you submit.
  • No “available vs pending” call-out on the Withdraw field. The field caps at total balance, not available, so the first feedback you get about pending money is an error snackbar if you tried to withdraw it.
  • No auto-vs-manual routing indicator. Whether your request went to auto or manual review is not shown in the UI — the only signal is how long it sits in Pending.
  • No push on completion. The wallet updates silently. If you want to confirm, open the wallet.